Our values and principles

In the IVC Business our five core values and six principles will permeate everything we do. These principles are common for all clinics in the IVC family, all over Europe.

Our values

Our five core values are essential to what we want out business to look and feel like. We remain true to these values in everything that we do.

RESPECT

We respect the individual, we keep our promises, we treat each other with decency.

ENTREPRENEURSHIP

We innovate and look for opportunities to succeed in a changing world.

DIALOGUE

We discuss before we decide.

OPENNESS

We are trustworthy, we share information, we’re open to ideas, we speak our minds.

ENGAGEMENT

Our success depends on the commitment and engagement of our local teams

“We’ve always put ourselves at the service of our clinics, enabling them to perform better”
David Hillier – CEO, IVC GROUP

Our principles

INVESTMENT IN YOUR PRACTICE

We invest our money in refurbishments, facilities, equipment and technology so you can provide the best possible care for your patients.

CLINICALLY LED PRACTICES

We believe the best practices are led by vets and we want it to stay that way. That’s why we place so much emphasis on our Clinical Boards.

BELIEF IN PEOPLE

The success of a practice is down to the individuals that work there. That’s why we invest in continuous professional development (CPD) for all IVC staff.

AN INDEPENDENT SPIRIT

Your clinic is the heart of your community and we want it to stay that way. We always keep the spirit of the original practice intact.

EXCEPTIONAL CARE

We know your primary concern is delivering the best possible care. That’s why IVC practices always put their patients first.

SHARING EXPERTISE

We’re incredibly proud of the depth of talent among our Referral Clinicians, as well as their state-of-the-art facilities.

 

“Vets join us because IVC is a place where they can feel at home”
David Hillier – CEO, IVC GROUP